The mods did a good job cleaning up the one-off-poster positive reviews of this program.
I still can't believe that there were people who questioned the integrity of the thread's poster. This guy paid your company (we're not dumb, people) and you told him to read about the Parsha to let him know how to be a good Jew? How about you do us a favor by running a good program? If you do that, you give people no reason to complain. How about run your program with honesty, integrity, and most importantly, transparency? If it's your first time in this boat, own up to it, say you're sorry, and tell people "Hey, THANKS! We'll do better next time. I appreciate your feedback. Here's why A and B happened, and we tried C but learned that D would've been the better solution. Again, we really are sorry how unhappy you are and hope to win you over next time. In fact, we'll even give you 20% off." If you tell them you're willing to improve versus either posting yourselves or sending your peons to give glowing reviews that outright contradict the OP (original poster, in case you were curious), you may find that people will be more receptive to your missteps. So far, no good.
That's customer service in the social media age, sirs.
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