Pretty sure you're indirectly speaking to me.
To be clear, I don't have a problem when people give specific instances of poor service. But I do have a problem when someone says, "I won't go because I had bad service 2 years ago." There was evidence to the contrary that service had improved before that most recent post.
Clearly, apparently it's not always perfect, but if you're not willing to go because of one bad experience (and then use posts like this as fodder for your argument, ignoring the numerous "We had no such problems and service was great!" posts), yes, people are going to have some trouble with those statements.
You won't know unless you try. They have good days and bad days, but somehow I feel the good days outweigh the bad days. Does defending them and requesting that you give them a real chance rather than let words speak for themselves make me a groupie? I still think it's the best food the Kosher world has come to know.
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